To complain to Lookers, you can submit an Online Feedback Form or call their Customer Service team at 0191 298 1425 (Mon–Fri, 9am–5pm). They aim to resolve most issues within 5 business days, though they may take up to 8 weeks for complex cases. Submit your case using the Financial Ombudsman Service Online Form or call their helpline at 0800 023 4567